For TUI InfoTec GmbH in Hanover we are seeking with immediate effect a: System Engineer Office 365 (m/f/d)

  • Plan, provide and test new communication services within the specified system architecture
  • Coordinate and control that the installation, configuration and administration of communication services is carried out by the provider
  • Advice our business partners regarding the use of our communication service
  • Analyse the communication service regarding the performance, capacity utilisation and degree of utilisation on basis of existing service level agreements as well as optimise and reorganise the networks and derive preventive measures, if necessary in coordination with the provider
  • Observe the market and analyse new technologies and trends considering service lifecycles and innovations
  • Develope and provide technical and organisational improvement measures to control and manage communication processes
  • Guarantee of second-level support for the provided services, if necessary in cooperation with the providers/suppliers
  • Ensure smooth operation of the telephone system in cooperation with other team members
  • Academic technical or business degree ideally in the field of electrical engineering or a comparable qualification
  • Comprehensive generalist knowledge of a company/group IT system and ideally experience in the service-oriented area
  • Experience with Cloud IT Services such as MS Office 365
  • Experience with information and communication technologies. In-depth knowledge of at least two of the following technologies:
    • IP telephony
    • ACD / MCC applications (Avaya)
    • CTI / QM system NICE perform
    • Telephone systems Technology (Avaya)
    • UMS / UC applications (MS Exchange, TopCall)
    • Video conferencing systems MS Sype/Teams
    • Linux support
  • Fluent English and German skills (written and spoken)
  • Strong communicative personality with pronounced negotiation skills
  • Strong customer- and service-oriented as well as team-oriented with high social competence
We encourage people with disabilities to apply.